Return & Exchange Policy

At ARROTTI, customer satisfaction is our top priority. We’ve Ensured a hassle-free Exchange & Return Policy to ensure a seamless shopping experience.

ELIGIBILITY

  • Articles purchased online or in-store are eligible for exchange or return within 14 days of delivery or purchase.
  • Items must be unused, unaltered and unwashed with all tags intact.
  • Items must be present in their original packaging.
  • A valid proof of purchase—either the original receipt or order confirmation email is required to process exchanges and returns.
  • Sale or discounted items are not eligible for exchange or return.
  • You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect.
  • If customer buy wrong article or size by mistake then one side courier charges will be paid by customer and one side paid by company.

 

EXCHANGES

 

       ONLINE EXCHANGE POLICY

  • An exchange request can be initiated via email at sales@arrotti.com or by calling +92 333 2776884 within 14 days of order delivery.
  • Proof of purchase— the order confirmation email and order number must be provided.
  • Exchanges are subject to verification of product condition and eligibility.
  • Once the items are received and verified then requested items will be shipped.
  • The exchange process takes approximately 7–10 working days.
  • Sale/discounted items are not eligible for exchange.

 

       IN-STORE EXCHANGE POLICY

  • Articles purchased in-store may be exchanged within 14 days of purchase from any ARROTTI outlet.
  • Proof of purchase— the original receipt/invoice must be provided
  • Exchanges are subject to verification of product condition and eligibility.
  • Customers may exchange the article for:
  • Another article of equal value, or
  • An article of higher value by paying the difference.
  • Sale/discounted items are not eligible for exchange.



      ONLINE TO STORE EXCHANGE POLICY

  • Articles purchased online can also be exchanged from any ARROTTI store within 14 days of delivery.
  • Proof of purchase— the order confirmation email and order number must be provided.
  • Exchange is subject to verification of product condition and eligibility.
  • Customers may exchange the article for:
  • Another article of equal value, or
  • An article of higher value by paying the difference.
  • Sale/discounted items are not eligible for exchange.

RETURNS

       ONLINE RETURN POLICY

  • Returns are only accepted if the item delivered was incorrect (wrong size/wrong product) or if the item was defective/damaged at the time of delivery.
  • Customers may initiate a return request via email at  sales@arrotti.com or by calling +92 333 2776884 within 14-days of order delivery.    
  • Proof of purchase— the order confirmation email and order number must be provided.
  • Reason for return and proof of defect/damage must be provided.
  • The product must reused, unwashed, and unaltered with all tags intact.
  • Once the product is received and verified then the payment will be returned to customer through online payment channels only.
  • The return process takes approximately 7–10 working days.

 

      IN-STORE RETURN POLICY

  • Items purchased in-store can be returned to any ARROTTI outlet within 14 days of purchase.
  • Returns are only accepted if the item was defective/damaged at the time of purchase.
  • Proof of purchase— the original receipt/invoice must be provided.
  • The product must reused, unwashed, unaltered, with all tags intact.
  • Once the product is received and verified then the payment will be returned to customer.

      ONLINE TO STORE RETURN POLICY

  • Items purchased online can also be returned in-store within 14 days of order delivery.
  • Returns are only accepted if the item delivered was incorrect (wrong size/wrong product) or if the item was defective/damaged at the time of delivery.
  • Proof of purchase— the order confirmation email and order number must be provided.
  • The product must be unused, unwashed and unaltered with all tags intact.
  • Once the product is received and verified then the payment will be returned to customer.


REFUND POLICY

      ONLINE

  • Cash refunds are not offered.
  • In cases where an exchange or alternative solution cannot be provided, ARROTTI may issue a refund in the form of a credit voucher exclusively redeemable online.

 

     IN-STORE

  • Cash refunds are not offered.
  • In cases where an exchange or an alternative solution cannot be provided, ARROTTI may issue a refund in the form of store credit redeemable in-stores only