Return & Refund Policy

At [Your Clothing Brand Name], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help you with returns, exchanges, or refunds.

Please read our Return and Refund Policy below to ensure that you follow the correct steps when returning or exchanging items.

1. Return Eligibility

To be eligible for a return or refund, your item must meet the following criteria:

Timeframe: Returns must be requested within [X] days from the date you received your order. After this period, we unfortunately cannot offer you a refund or exchange.
Condition: The item must be in its original, unused, and unwashed condition, with all tags, labels, and packaging intact. Items that have been worn, washed, or altered will not be accepted for return.
Non-returnable Items: Certain items are non-returnable, including:
- Gift cards
- Sale or clearance items (unless otherwise specified)
- Items marked as final sale
- Custom or personalized products (unless defective)

2. Return Process

If you wish to return an item, please follow these steps:

Contact Us: Reach out to our customer service team at [email address] or call us at [phone number] within the return period. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, we will issue you a Return Authorization (RA) number and provide instructions on how to return the item(s).
Prepare the Return: Pack the item(s) securely in the original packaging, including the RA number and a copy of your receipt or proof of purchase. Please ensure that all tags and labels are still attached to the items.
Ship the Return: You are responsible for the cost of return shipping, unless the item was damaged or defective. We recommend using a trackable shipping service to ensure that the return reaches us safely.
Refund/Exchange: Once we receive your returned item(s) and inspect them, we will process your return. If your return is approved, we will issue a refund to the original payment method or offer an exchange for another item of equal value.

3. Refunds

Processing Time: Refunds will be processed within [X] business days after we receive and inspect the returned item(s). The time it takes for the refund to appear on your account depends on your payment provider and bank. Please note that it may take additional time for the funds to be reflected in your account.
Original Shipping Fees: Shipping fees for the original order are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect items).
Partial Refunds: In some cases, such as when an item shows signs of wear or damage, we may offer a partial refund or store credit instead of a full refund.

4. Exchanges

If you received an incorrect or defective item, we will gladly offer you an exchange for the same product or a different size, color, or style (depending on availability). If you prefer, you can return the item and place a new order for your desired product.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact our customer service team immediately at [email address] or [phone number]. We will arrange for a return, exchange, or full refund and cover the cost of return shipping. Please include clear photographs of the defect or mistake when contacting us to expedite the process.

6. Sale and Clearance Items

Items purchased on sale or clearance are final sale and cannot be returned, exchanged, or refunded unless they are defective or damaged upon arrival.

7. International Returns

For international orders, you are responsible for return shipping costs. Please note that customs duties and taxes may apply when returning items internationally, and these are the responsibility of the customer.

8. Non-returnable Items

We do not accept returns on the following items:

Gift cards
Custom or personalized products (unless defective)
Intimate apparel (e.g., underwear, swimwear) for hygiene reasons, unless defective
Any item marked as final sale

9. Exclusions

In some cases, we may refuse a return if the item is damaged due to misuse, neglect, or improper care. Items returned outside of the designated return window may not be accepted, and any shipping charges incurred will be your responsibility.